Standard 30-day Return Policy (USA and Canada Orders only)

Most products sold by iDope can returned for refund within 30-days of the invoice date.  “Return” constitutes receipt of the product by iDope.

All items are thouroughly tested prior to being sent out.  If a product is defective it can be returned for replacement of the same or equivalent product or returned for repair.  Defective products can also be returned for refund. iDope has sole discretion over deciding if a product will be replaced with the same or equivalent product or if it will be repaired instead.  

iDope does not accept exchanges.

All refunds are subject to a 15% restocking fee. 

Policies regarding items that are not covered by the standard 30-day return period are specified on the products' individual pages as well as in the special exceptions section below.

All customer returns will be refused and sent back at the customers expense if:

• You are attempting to return product that was not purchased from iDope.

• The product is abused and is physically damaged.  

• The product is missing its original packing and accessories including but not limited to the manuals, cables, and the original retail packaging.

• The original retail packing is defaced.

• The serial number on the product is unreadable, invalid, damaged, or altered.

• The return violates the iDope return policy.

• The package appears to be damaged by the carrier.

Damaged Caused by the Carrier
iDope does not ship product with noticeable physical damage. All packages are fully insured at your request. If you receive a damaged package, you must notify us immediately by phone 1-850-574-2650. Sending back damaged merchandise voids the shipping insurance if obtained and no refund or replacement will be given. Damaged packages must be held at the original location of delivery with original packaging for the carrier to inspect.

Restocking Fee
There is a restocking fee of 15% on all returns for refund. 

Refunds/Store Credits
All refunds will be assessed a 15% restocking fee. Please allow 1-2 weeks for your refund to be processed.  iDope does offer store credit which is not subject to a restocking fee.  Once a store credit is issued it cannot be converted into a refund.

All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases. 

Repair/Replacement
In the event that an item is defective, iDope will attempt to repair it. If the item is un-repairable iDope will be replaced with the same item, however in the event that the item is no longer available iDope will replace it with an alternative item comparable in specs to the original item. iDope has sole discretion over deciding if a product will be replaced with the same or equivalent product or if it will be repaired instead.  

Advance Replacements
iDope does not offer advance replacements.  If a replacement product is required immediately, then the customer will need to place a new order for the item.  However the old order will still be subject to iDope’s return policy.  If a refund is requested for the old order, then a restocking fee will be applied.

Exchange
iDope does not accept exchanges.  Orders can only be refunded or replaced.  However if you require an exchange, we suggest placing a new order for the new item.  Please note that the old order will still be subject to iDope’s return policy.  If a refund is requested for the old order, then a restocking fee will be applied.

Return Shipping
All returns must be shipped prepaid freight.  Customer is responsible for shipping charges to iDope for all product returns. Customer is responsible for all risk of loss and damage to products being shipped for return. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.

Returning Items 
All products being returned must be 100% complete and must be packaged in original packaging. Do not ship returns packaged only in the original retail packaging. Products must be packaged inside another shipping box. Failure to do so may result in additional restocking fees or the return being rejected.

All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or additional fees may be charged in the event any item(s) included in the original shipment to you is not present in the returned package. Items sent for return will be immediately disputed and Orbit Micro's return policy will not be honored in the event that a returned product is received by us improperly packaged, altered, defaced, or physically damaged.

 

Thanks.